Chatway Live



Live Chat Support Tool

“Many online customers seek help from a live person while they are communicating online; in fact, 67% of online consumers feel satisfy when they queries a been answered by customer support system, while in the middle of an online purchase.”

Provide Customers Immediate Access To Help

It answered your queries in no time with precision , it’s been observed that customer that disconnected from the middle of the purchase when not satisfied with the online support system, whereas chatwaylive provide customers with a convenient answered to their questions.

HOW CHAT WAY LIVE IS BENFICIAL FOR ALL OF US.

Its the Untapped Potential for Your Business

  1. Convenient For Customers

    It provides customer immediate access to help , without been troubled by the pain of having to dial of 1800 number or to navigate to a maze of numeric option which is none existent.
      
    An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an emarketer.com survey found that 67% were more likely to return to a website that offers live chat.
     

  2. It’s Affordable

    Affordable for both employee task time and phone expenses, reduces overall contact center costs by lowering average interaction costs.


     

  3. Result In Sale Increment


    (a)Forbes magazine reported in a recent report stated that, “Live Chat on a website can generally lead to improved sale". It’s the solution to the customers, who get bewildered or have a question that can make or break a sale. It’s a time savior so that you can concentrate on other sales.


     
  4. Preference over Competitors


    (a) )The cost savings and convenience for both staff and customers makes live chat not only affordable but an essential tool for any company that thrives on providing excellent customer services
     
      (b) The cost savings and convenience for both staff and customers makes live chat not only a viable option for businesses today, but an essential tool for any company that thrives on providing excellent customer service.


     
  5. Anti- Frustration:


    A customer’s frustration or need that has yet to be filled is called a pain point. Live chat provides immediate access to customer’s pain points. When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want. In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.
     

Real Time Chat Tool

Coming to the term of real-time communications. what comes into your mind first? Mobile, Instant Messagin? Real-time communication refers to any mode of telecommunications in which users can exchange information instantly.
 
  Real time communication services help customer feel like physically present in a store , customer care assist customer in one to one manner hence providing an instant help.

Instant Response To Customer Resulting In High Sales

Customer when gets an instant response to their queries, feels pleased with the efforts and can rely on the e -commerce website .
 
  By using the live chat tool as part of a customer analytics system, builds customer profiles based on his shopping behavior; so that shopping history and conversations recorded in past customer service live chat sessions can benefit to further communication .

Increase In Customer Satisfaction

There has always been a challenge to online retailers on how to fill customer service needs at an acceptable cost. "Live chat is the key for the times when consumers still want that assurance of live communication.

Today everybody want frequent answer , if somebody will not get frequent answers , they will move forward, so it’s really beneficial for our business.

One To One Interaction

One to one interaction helps customer rely on you and to know a product better on analytical aspects.
 
 
  It ensures that your customer won't get hopelessly lost and confused.

Boost Marketing Graph & Easy Installation


 
 Backup or the history helps in re-contacting our customers about the product they wished to have but either it wasn’t available at that moment or they quitted to proceed further to buy it. Therefore making sales out of backup too.
 
   Our live chat tools. Your branding.:-
 
  Conversion Support’s live chat software will have your branding and logo –will be our headache . Maintaining a consistent look between your business, website, and chat window boosts customer comfort with web chat.
The main benefits that will boost your sale will be real time conversation between you and your customers 24/7.
The price of live chat tools is affordable and have enormous features for a little price.
Increase sales, shrink incomplete transactions and deliver outstanding customer service.