Undoubtedly, there’s much more to growing a business than adding customers. You’ve got to keep those existing customers happy, which means providing great customer service as you scale higher. We have made chat way live agile and adaptable so that you can upgrade your support as you expand to new horizons.
At Chat way live we develop software for innovators. It's flexible and easy to build on, and gives people the tools and freedom to try new ideas. Chat Way live uses customer’s feedback to better understand how customers use their products, turning its support team into a product innovation hub rather than a mere interaction or chatting software. To us, innovation is the bridge between way things have always been done and what comes next. It’s the vision to do something different, something better, and something innovative.
Chat way live gives you an edge over your competitors in terms of giving a better customer service. With our integration you would not only reduce the lingering time for answering any query but also increase the business in the process. You can even monitor which leads went cold at what time enabling you to device a contingency in your system accordingly. Customers who end up on your page for a query might not know that the operator has all his previous rendezvous at his fingertips but becomes extremely glad when they don’t have to repeat the procedure all over again. Chat way live populates a knowledge base where company’s answers to most common customer queries are stored and hence enable the agents to find the specific query in a jiffy.
If you have ever been at the receiving end of a poor customer service, you would instantly relate why Chat way live is so much in demand. The mediums of communication have manifested themselves in many forms like private texting and messaging using traditional ways in order to win loyalty from customers. Customers on the other hand have also expressed interest towards services that have kept this personalized dosage of professionalism very engaging and appealing.
We believe maintaining customers for a longer time is far more important than adding to the existing list. That’s why we offer true value for money. Of our competitors, Chat way live offers “the most affordable” interaction tool for start-ups as well as for growing businesses. The rates we offer our services at are almost 10 times lower than our counterparts.
The time you save because of improved service allows a single operator to manoeuvre several customers at the same time thus boosting the efficiency as compared to traditional tele-calling measures by up to three times. This means earlier where the operator had to provide his undivided attention to a single phone call can now handle more queries simultaneously through Chat way live integration. The increase in efficiency henceforth is a direct contributor in increasing money for the running costs are diminished to the bare minimum expenses. Studies have shown that a majority of buyers abandon their purchases right in the cart, just imagine the splurge in sales if their doubts are melted away by the Chat way live support team to come to a more profitable conclusion.
Chat way live integration allows operators to chat with a huge customer base which generates enormously valuable data. Records like – frequently visited pages, most purchased products, which are your best agents etc, are quite instrumental when analyzed from a specific point of view. A savvy marketing department can use this information to manage inventory, where as human resource and company executives can use this report to staff support in peak times and understand the nature of the customer respectively. All these aspects after being well assimilated can be put to use constructively post required modifications and changes.